Question : How will I obtain my new registration code for a new version of SolidWorks?

Answer : If you are a current subscription service commercial user and submitted a valid registration record with SolidWorks for the previous version of software that we are currently shipping, you will be given your new SolidWorks registration code upon the installation of a new version, providing the address we have in our database is valid for you. Otherwise, you need to run the Registration Wizard, and the new registration code will be emailed / faxed to you within 5 business days.

Question : Will the SolidWorks registration code "node-lock" my installation of SolidWorks?

Answer : No. Please refer to the Licensing Agreement for further clarification of the terms and conditions under which you can run SolidWorks.

Question : Why did I not get a new registration code upon installing SolidWorks?

Answer :

A. If you did not receive a registration code when you installed the software, you will need to fill out the Registration Wizard when it pops up on your screen. This information is then either emailed or faxed directly to SolidWorks. Please note: Once you complete the Registration Wizard, the program is automatically terminated. You will not be able to use SolidWorks until you receive your registration code via return email or fax. Please refer to the Help button on the first screen of your Wizard for further directions and information on various forms of submissions.

B. If you are a current registered user of a previous SolidWorks product, you may contact us via email reginfo@solidworks.com or in the U.S. call 1-800-693-9000, and use the option for Registration information, or from outside the U.S. call +1-978-371-5000 and use the option for Registration information. This does not constitute a product registration; you should still submit your wizard.

Question : How do I get my 30 day trial period as I did for previous upgrades?

Answer : We no longer provide the option for the 30 day trial period. You must have a SolidWorks registration code in order to install and run the software.

Question : I have a new computer and do not have my SolidWorks serial number in order to install SolidWorks. How do I find my serial number?

Answer : This number is found on the original CD jewel case or on your original SolidWorks product box. Serial numbers for SolidWorks will not be provided over the phone.

Question : I am having difficulties registering SolidWorks. Whom do I contact for support?

Answer : Please email reginfo@solidworks.com or in the U.S. call 1-800-693-9000, and use the option for Registration information, or from outside the U.S. call +1-978-371-5000 and use the option for Registration information.

Question : How do I get a serial number for a SolidWorks add-on product?

Answer : All SolidWorks add-on products, including Animator, FeatureWorks, Moldbase, PhotoWorks, Piping, and Toolbox, require a separate 16-digit serial number. If these options are ordered at the same time as SolidWorks, the appropriate serial number(s) will be provided on the serial number card inside your product box. If they are ordered after purchasing SolidWorks, your Reseller will provide the serial number for your new add-on product.

Question : I have just purchased subscription service, and now the new serial number I received will not generate a registration code automatically. Why?

Answer : Each SolidWorks CD has a matrix of valid serial numbers at the time it is burned. When the serial number changes, sometimes the new serial number does not match any of the numbers on the CD. In this case, the registration number will not be automatically generated. The registration wizard must be run instead.

Question : Will a new registration code be required to run SolidWorks?

Answer : Yes. This is required for major releases of SolidWorks only.

Question : What are the system requirements necessary to automatically register SolidWorks via email?

Answer : To automatically register SolidWorks via email, you must have an email client that is MAPI compliant. Note: Some email clients are not MAPI compliant by default and must have this option set manually.

Question : I do not have a MAPI compliant email systems, how do I get my registration code for SolidWorks.

Answer : The Registration Wizard gives you the option to save the information to a text file that may be faxed or manually emailed to SolidWorks. The file is automatically created and shown with a text editor such as Notepad and is ready to be cut/pasted to a non-MAPI email program or printed for faxing.

Question : I use SolidWorks at home as well as in the office. Will I still be able to do this?

Answer : Yes. The SolidWorks license agreement states that if the license is permanently installed on the hard disk or other storage device of a computer (other than a network server) and one person uses that computer more than 80% of the time it is in use, then that person may also use the Software on a portable or home computer. For each serial number, you will use the same registration code for your office and home installations. You must register your office installation first.

Question : What is a registration code and where do I get one if I am a new user?

Answer : A registration code is 4 digit, alpha-numeric code that the customer needs (in addition to the serial #) to run SolidWorks. SolidWorks is fully functional for 30 days after you first install the program without a registration code. To receive your registration code, fill out the on-line registration wizard which pops up during install (available from the Start menu as well if you did not run it at install). The wizard will automatically mail the information to SolidWorks if you have e-mail or if you do not have e-mail, you can print it out and fax it, You will be contacted with the registration code once the data has been processed.

Question : Why do I need a registration code for SolidWorks?

Answer : A registration code is required for each major release of SolidWorks to protect the investment of SolidWorks and its customers.

Question : Where can I find FAQs for SNL (SolidNetwork License)?

Answer : A complete list of FAQs and other SNL references can be found on the Registration page.

Question : What should I do before installing SolidWorks?

Answer : When you install the software, it will ask you for a registration code. Since you are installing a new seat, you have not been given your code yet. Therefore, you need to go to the next screen, which is the Registration Wizard. You will be asked to complete the information in the Registration Wizard. This information can then be either emailed or faxed directly to SolidWorks. (Please refer to the Help button on the first screen of your Wizard for further directions and information on submission procedures.) Once you complete the Registration Wizard, you will then have 30 days to run the software. Please note that if for some reason you do not input your registration code within that time period, the software will "time out" and you will not be allowed access to it.

Question : Why am I being asked to verify information for SolidWorks?

Answer : SolidWorks requests verification of this data in order to maintain accurate information such as shipping addresses, etc. This type of information ultimately allows SolidWorks to better assist, serve, and understand its customers, and allows for prompt delivery of software upgrades and supporting information to our customers.

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